We’re seeking a kind, highly organised, emotionally intelligent and sensitive Support and Care Lead to be the first point of contact for people reaching out to Zephyr’s after the death of a baby or child, and to provide additional support as needed, to our team of freelance facilitators.
Deadline to apply: 27th June 2025 – Download full job description here
Apply by sending a CV and cover letter to [email protected]
What will you be doing?
Role Purpose
You’ll provide a mix of emotional and practical support for our beneficiaries; as a calm, listening presence when someone initially reaches out – you’ll be someone who can gently support, signpost, and help people to find and access what they need most. This new role will sit at the heart of our work, and is a crucial expansion of our small dedicated part-time team. You will be closely supported by, and work alongside, ourCEO, as you carry out, develop and manage the day-to-day care that Zephyr’s offers.You will also offer gentle support, as needed, and act as a point of contact for our team of therapeutic practitioners who provide our monthly activities, such as yoga, woodwork, and walks.
What are we looking for?
– A kind and calm, sensitive person with excellent active listening skills
– Experience of working with people who are grieving, in crisis, or have experienced trauma, in 1-2-1and/or group settings
– Strong emotional resilience and professional boundaries
– A clear, non-judgmental approach to different grief and loss experiences.
– Organisational confidence – able to manage IT systems and schedules
– A collaborative team member who values care, inclusion, and our sense of family and community
What difference will you make?
By joining us you will become part of our passion towards sensitive, trauma-informed care, peer support, and ensuring a sense of togetherness, both to combat the taboo and isolation that can be faced by those who grieve the loss of a child, and to support people to find what they may need in our services.